FAQ, AXA Wealth Management Hong Kong, Hong Kong financial advisors, tailor made financial planning in Hong Kong.

<h3>Help - Frequently Asked Questions</h3>

What are the services hours of the Club Suisse Privileged Access?

The service hour is 24-hour except scheduled maintenance. There are scheduled period for website maintenance as well as enhancement. For details, please browse the &quot;Security&quot; page.

How can I apply for Club Suisse Privileged Access?

All Club Suisse members are entitled to this service. Please go to &quot;Initial Registration&quot; page for registration. You may contact our Internet Support hotline on 2285 5800 for more details.

What is my login ID and password?

Your login ID for Privileged Access is the same as your Club Suisse membership number. Upon successful registration, we will send you your personal password to your email account provided within 24 hours.

What should I do if I forgotten my password?

You can go to the &quot;Forgot Password&quot; page and repeat registration. A new password will be sent to your email account provided upon successful verification.

Can I change my password?

We recommend the password to be changed on a regular basis. Please go to &quot;Change Password&quot; page and follow the instruction.

Can I check the balances of my investment account through Privileged Access?

Yes, please go to &quot;Policy Details&quot; and select the plan you want to check.

Can I check the transaction details through Privileged Access?

Yes, Privileged Access allows you to view your transaction history for the past 2 years.

Can I do fund redirection and fund switching through Privileged Access?

Yes, you can do fund switching and change in premium spilt through Privileged Access.

Can I check fund prices through Privileged Access?

You can go to &quot; Fund Details&quot; to check individual fund&#39;s fund price.

What do I do if I suspect there is unauthorized access to my account?

You can contact our Internet Support hotline on 2285 5800 to check whether your account has been login.