| 1. |
The
Program
This Client Referral Program ("the Program") is offered and operated by AXA Wealth Management (HK) Limited
("the Company") to Club Suisse members and is subject to these Terms and Conditions.
The Company reserves the right to make changes to
the Terms and Conditions anytime and from time to time without prior notice or consent.
The Company also reserves the right to terminate the Program anytime based on circumstances it considers to be appropriate.
All points accrued under
the Program known as "Swiss Points" will be cancelled if the Program is terminated. Any outstanding order(s) for
redemption, if not yet being processed when the Program is terminated, shall be invalidated.
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| 2. |
Eligibility and Successful Referral
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| 2.1) |
Under the Program, persons eligible to be Referrers may earn Swiss Points by making successful referrals
in accordance with paragraphs 2.2 and 2.3 below. To become an eligible Referrer, the person must be an existing Club Suisse
member having at least one in-force single premium plan or regular premium plan with the Company. |
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| 2.2) |
Referrals can only be
made to a person (the "Referee") who, at the time of
referral, is not an existing policyholder (or who had not been
a policyholder anytime during the last 6 months preceding the
time of referral) of the Company.
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| 2.3) |
A referral will only
be successful if it fulfills all of the following criteria in
the first policy being acquired by the Referee: |
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| 2.3.1) |
The Referee takes up any of
the following with the Company as his / her first policy
(the "First Policy") :
SwissAdvantage, Privilege Personal Portfolio, Privilege
Dream Builder, Formula Suisse, SwissSmart, Privilege
Star or any of the Company's protection plans promoted
by Swiss Privilege. |
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| 2.3.2) |
| a) |
The First Policy must not
be less than the minimum premium stated below:
(i) US$3,000 for annual regular premium; or
(ii) US$30,000 for single premium. |
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b) |
If the First Policy contains both regular and single
premiums, every US$10 in single premium shall be seen as
US$1 annual regular premium and the minimum premium
specified in (a)(i) above shall apply. |
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| 2.3.3) |
Where the First Policy is a regular premium plan, its premium term must not be less than 10 years. |
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| 2.3.4) |
The First Policy must remain
valid after the expiry of the applicable cooling-off
period1. |
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| 2.4) |
Multiple policies cannot be combined to meet the
minimum premium criteria. |
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| 2.5) |
Every Referee introduced by the Referrer will only be treated as one referral. If the Referee acquires more than one policy during the same time, the policy containing the highest premium will be used as the basis of evaluating whether it meets the criteria as described in clause
2.3.
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| 3. |
Earning of Rewards
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| 3.1) |
A Referrer will be awarded 100 Swiss Points for every successful referral. The Swiss Points can be used to redeem items listed in the Referral Rewards Catalogue. |
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| 3.2) |
Half the 4th month premium will be waived for every eligible Referee whose First Policy is a regular premium plan with premium term not less than 10 years.
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| 3.3) |
Accrued Swiss Points cannot be transferred, passed on as a gift, or converted into cash under any circumstances. |
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| 4. |
Swiss Points Validity
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| 4.1) |
Swiss
Points earned
in 2009 can
be accumulated and redeemed any time on or before 31st
December 2010,
whilst Swiss Points earned in 2010 can be accumulated and
redeemed any time on or before 31st December 2011,
and so forth. Any unused Swiss Points will be forfeited thereafter. |
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| 4.2) |
Accrued
Swiss Points will be forfeited if the Referrer?s policy (a)
is terminated (except policy that has reached its natural
maturity); or (b) is not in good standing in the opinion of the
Company. Any outstanding redemption order whether received
before or after (a) or (b) will be considered invalid.
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| 5. |
Notice of Accumulated Swiss Points
Swiss
Points awarded will be summarized in a Swiss Points Statement which
will be sent out to the Referrer in the
third month following the issuance of the Referee?s new policy. Where Swiss Points are redeemed, an updated Swiss Points
Statement will be sent out to the Referrer after his/her order for
redemption is processed. A
Swiss Points Statement will only be sent out whenever there is any
update.
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| 6. |
Redemption
of Rewards
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| 6.1) |
For
redemption of gift items, the Referrer must duly complete and
sign a redemption form and return the same to our Customer Service
Centre either by post or fax. |
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| 6.2) |
Upon receipt of your
redemption form, the Company will, within the following 10-12
weeks, arrange for the Referrer?s collection of the
redemption item(s) by the following methods: |
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| (a) |
To collect in
person by advanced appointment during business hours
from 9:00am to 5:30pm, Monday to Friday at the
Company?s office at 15/F, Luk Kwok Centre, 72
Gloucester Road, Wanchai, Hong Kong, or |
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| (b) |
To receive by
registered mail. |
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| 6.3) |
Upon receipt and
processing of the Referrer?s redemption form, the Company
will contact the Referrer by phone to confirm the time and
manner of collecting the item(s) of redemption. |
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| 6.4) |
The
Referrer must present his / her HKID Card for verification and
registration if the Referrer collects his / her item(s) of
redemption at the Company?s office in person.
The Referrer may also choose to authorize a
representative to collect his/her item(s) of redemption with
the production of the following documents: |
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| (a) |
A
photocopy of the Referrer?s HKID Card with signature
across the photo copied image, and |
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| (b) |
An
authorization letter signed by the Referrer stating the
name and ID card number of the authorized
representative; and |
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| (c) |
HKID
Card of the authorized representative. |
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| 6.5) |
For printed items such
as vouchers and coupons, if the Referrer chooses to receive
the item(s) by registered mail, the items will be sent to the
Referrer within the above-mentioned period of 10-12 weeks to
the Referrer?s provided correspondence address. |
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| 6.6) |
For all heavy items
such as Massage Chair, the Company will provide its delivery
order / gift receipt to the Referrer for making further
arrangements directly with the supplier for delivery.
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| 6.7) |
An
acknowledgement of receipt must be signed by the Referrer or
his / her authorized representative upon collecting the reward. |
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| 6.8) |
Items
listed for redemption may not be available if ran out of
stock. If such
case happens, the Company has the right to demand that other
items be considered for replacing the originally requested
item(s). |
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| 6.9) |
Save for the situation
mentioned above where the Referrer would have to consider
other item(s) for redemption, orders for redemption, once
received and accepted, may not be amended or cancelled.
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| 6.10) |
Redeemed
items and gift certificates are not exchangeable, refundable,
or redeemable for cash under any circumstances, and are not
replaceable in the event of loss or destruction after being
issued and are subject to such terms and conditions as may be
prescribed by the issuer of the same. |
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| 7. |
General Provisions
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| 7.1) |
In
operating the Program, the Company is not in any way acting as
the supplier / distributing agent of the redemption items. Its role is merely to procure the item(s) ordered by
the Referrer and to forward the redemption item(s) from the
actual supplier / distributor to the Referrer within the
territory of Hong Kong SAR. |
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| 7.2) |
The
Company takes no responsibility for any damages or losses
suffered during the course of delivery, installation, use or
other manners of handling the redemption item(s). |
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| 7.3) |
The
Company makes no representation or warranty of any of the
items redeemed. |
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| 7.4) |
The
item(s) redeemed are provided by the relevant suppliers, whose
goods and / or quality of services as well as the conditions of
use are not within the company?s responsibility.
In the event of any dissatisfaction or dispute, the Referrer
is to liaise and follow up directly with the relevant
supplier. |
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| 7.5) |
The
Company reserves the right at any time and without any prior
notice or liability in any manner whatsoever to modify or
limit the value of Swiss Points and /
or the manner of their redemption even though any of such acts
may diminish the value of the Swiss Points already
accumulated. |
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| 7.6) |
Every effort has been
made to ensure that the information shown in the marketing
materials is correct. The
Company is not responsible for any unintentional errors or
omission made.
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| 7.7) |
The
Company reserves the right of final judgment in the event of
any dispute(s) arising from the Program. |
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| 7.8) |
In the event of any
inconsistency between the English and Chinese versions of
these Terms and Conditions, the English version shall prevail. |
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| 1 |
Cooling-off period is twenty-one (21) days
after the delivery of the Policy Document or issue of a Notice to the Policy Owner or his representative,
whichever is earlier. |
